Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online via the Services Australia website.

To get approved for JSP a person need to:

– be of certifying age for JSP
– fulfill Australian home requirements for JSP
– be unemployed, and
– trying to find work and ready to take part in activities that increase their possibilities of discovering a task, or
– unable to work, study or try to find work due to medical condition, disease or injury, or
– used or studying full-time and are not able to carry out these due to a medical condition, employment disease or injury and work or research study to go back to

If the customer has actually shown they are not able to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or employment more hours weekly, and
– their earnings falls below the JSP income test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, but their income has lowered. See Rates and Thresholds.

In all cases, inspect if the consumer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they should supply their checking account balances, evidence of income and work separation information.

Customers can start an early claim online. They will have the ability to complete Your personal information, Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to address in the online claim.

Customers can not finish Review and employment Confirm, Next actions or submit the claim online until within 14 days of being eligible for JSP. They will get a tip alert 2 week before the eligibility date.

A detained person may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the consumer is certified but not payable when they declare.

Customers moving from a present earnings assistance payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– check in to myGov and gain access to their linked Centrelink online account
– ensure their individual details are appropriate. From the menu, select the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a decreased concern set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the consumer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their current payment.

The job will allow the client to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers considered unable or inappropriate to finish an online claim or nominees. ACC ought to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer start a claim which can then be finished by the client in their Centrelink online account

Remote customers

If the client lives in a remote area and normally utilizes a representative, Remote Service Centre, or phone to do service and is unable or inappropriate to complete an online claim, the client needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for identified remote consumers.

The consumer should have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote area

To examine the address is in a remote location:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, employment a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of an individual, motivate the nominee to help the individual claim JSP utilizing the individual’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, employment it might not be affordable for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia must determine if they have their employment potential customers by transferring to a new place.

If this holds true, the Service Officer need to examine a possible MALEP employment associated exemption period.

Unemployed due to a voluntary act or employment misconduct

If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job applicants undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for a recommendation to a Labor force Australia or other specialist supplier, employment will have a preliminary consultation scheduled during the Participation Interview. Attending this first service provider visit is referred to as the job candidate’s RapidConnect requirement.

In the majority of cases, meeting RapidConnect requirements will determine the start date of the task hunter’s earnings assistance payment. Note: this goes through job applicants meeting any waiting periods and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new job hunters to the Workforce Australia online employment service. This excludes task hunters residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly determine this and use the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to consumers during their online claim. Employer details, name and ABN, will be provided to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the company within the claim. If a consumer validates the employer, when on payment, STP pre-filled income will be provided to the client when they report. If the consumer does not validate the employer, as soon as on payment, the STP employer might provide to the consumer again when they report.